BEADLES TOYOTA MEDWAY

Bailey Drive

Gillingham Business Park

Medway

Kent ME8 0PZ

Telephone Number- 01634 377344

Receptionists – Julie Am- Dee -Pm

 

Service Hours:

Monday – Friday – 8.00 to 6.00

Saturday – 8.30 – 5.30

NO KEY DROPBOX 

 Other Helpful Info:

Medway Service- ServiceMedwayToyota@beadles.co.uk

Medway Parts- PartsMedwayToyota@beadles.co.uk

 

Recovery Company:

Taxi:

Railway Station: 

Bookings:

Be aware of Commercial Vehicle Load Skill

DO NOT BOOK ANY COMMERCIAL VEHICLES IN IF THEY ARE NOT ALREADY ON THE SYSTEM-

Please speak to the centre regarding booking CV

Labour Rate:

Retail per hour: £100+ VAT (£120 inc VAT)

Service Pricing –

Toyota Pricing Matrix –

Based on what comes first-Mileage V Time

Diagnostic / Investigation Available on:

Mon – Thurs only

Diagnostic/Investigation Charge:

£60 inc VAT  for first hour, then standard labour rate

Customers must be made aware of FEE and informed that the car may be kept for possibly 2 days

Mon – Sat :

Mechanical repairs/services/ MOT/Recalls

Saturday Bookings:

Mechanical repairs/services/ MOT/Recalls

Waiting Appointments-

Mot-90 mins

Service – 2 hours approx.

MOT & Service –  Advise 3 hours depending on the service

Drop ins:

Customers are permitted to drop in to the centre the next day should they have the following –

BULB WARNINGS

RED Brake Warnings-

Email the centre to make them aware

EML or Drive train warnings should be directed to Roadside assist- If customer declines- we must book the first available date

Air Conditioning Recharge Service:

A Toyota Recharge Service is the perfect fix and includes full system checks for both pressure and leaks, as well as a complete drain and refilling of refrigerant and lubricants,

and as to be expected, the  Toyota Air Conditioning Recharge Service comes with a level of expertise only available directly with Toyota

R134A Systems (Models pre 2016)

R124YF (R1234) Systems (2017 onwards) –

Some 2017 models may still use the R134A gas- To be checked upon arrival

Bodyshop Facilities:

On site BodyShop- Lesley Jones

Tyre Booking:

Allocate 0.25 on LAB line–

Confirm if customer is waiting or leaving- Advise wait for approx. 1 hour –Book as wait apt in diary

Ask the Tyre info- Size, Make, speed rating and confirm if runflat or not- This info must be included on the LAB line

Cust may drop in if they have a FLAT tyre but they may have a lengthy wait

Tyre Insurance:

If the customer has tyre insurance please ask for the vehicle to be left for at least a morning or an afternoon.

If the customer insists on waiting, explain that we cannot guarantee a timescale as we have to wait for the tyre insurance to authorise the work.

Winter Wheels:

Winter Wheels: Refer direct to the centre-

Winter wheels are stored – 5 days notice may be required to bring wheels into stock

KDS Wheel & Suspension Alignment:

Please do not book as a WAITING as a KDS will take over 3 hours to complete.

Centre Reception:

01634 377344 Julie and Dee are receptionists

Aftersales Manager:

Chris Trollope          trollopec@beadles.co.uk

Service Advisors-

Tina Oxley                    t.Oxley@beadles.co.uk

Simon Jung                       s.jung@beadles.co.uk

Anthony Colrein                        a.Colrein@Beadles.co.uk

Workshop Controller:

Ian Burt              burti@beadles.co.uk

Body Shop Contact:

Lesley Jones

Parts Manager:

Lee Saker                  sakerl@beadles.co.uk

Head of Business:

Colin Birchall                        c.birchall@group1auto.com

 

RECALLS AND QUeS

With the exception of those hi-lighted, most of the recalls can be offered as “Whilst u Wait” (WUW) Please quote the customer an additional 05 and add “wait” to the load time

CODE	DESCRIPTION	ALLOCATION TIME	NOTES
BGG22	Driver Airbag	0.5	Create open WIP and email centre-Advise Customer centre will call when parts are available
BGG23	Pass Airbag	1.1
BGG55	Power window Switch	0.6
CGG07	Rear Seat Clip	0.6
GGG30	Corolla Driver air Bag	0.5
GGG67	Hilux Driver Airbag	0.5
GGG73	CHR Console upper cover & caution sticker	0.10
GGG87	CHR Skid Control	0.8
GGG94	Eng fuel filter element & fuel tube connector	1.0	Customer can wait- Advise 2 hours
GGG95	EGR Valve	2.1
LGG09	Re- Replacement of passenger airbag	1.1	Create open WIP and email centre-Advise Customer centre will call when parts are available
LGG92	AYGO Window glass	1.6
LGGA9	Pro ace ball joint	1.0
LGG84	Fuel suction plate	1.5	Needs to be booked for whole day
LGG85	GT86 Valve Springs		Centre books directly- DO NOT BOOK- Advise 5 day job- Centre will call customer
LGG76	Power management control ECU reprogram	1.0
LGG78	Prius ECU Software update	0.6
LGGC1	Hi Lux jack handle	0.2
LGG58	Prius/CHR wiring check	0.4
LGG88	Airbag sensor / Control unit	1.0
LGG22	Auris /Corolla opposite orientation of airbag inflator	2.0
UGG16	YARIS front door wiring replacement	All Day	Currently not in stock

.

Courtesy Services Sat?:

No

Courtesy Lifts Mon – Fri:

FREE Shuttle bus service- Add notes line and confirm how many seats are required

Courtesy Cars- Dayinsure

Available – Advise customers of £15 fee for insurance and admin

NO LOAN CARS ON SATURDAYS UNLESS AUTHORISED BY THE CENTRE

C/D Payment:

£15 FEE – Please ensure you advise the customer of the charge-

You  must obtain the customers email address as payment is now made via an email link specific to the customers invoice. We no longer take payment over the phone.

C/D Postcodes:

POSTCODE FINDER/ AREA RADIUS WITHIN DRIVE

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